We have introduced automatic voice guidance to the Contact Us Toll-free number.
Please note that reception hours may vary depending on the content of Contact Us, so please be careful when calling.

[Start date] From Friday, April 21, 2023

[Toll-free number] 0120-555-386

Number selected by automatic voice guidance

Please select the Contact Us number (1-4) according to the automatic voice guidance.

• Contact Us about drug information by healthcare professionals : No. 1 (Reception hours: 9:00 to 17:00 on weekdays)
• Dedicated dial for patients and families using VOXZOGO^® : No. 2 (reception hours: 9:00 to 19:00 on weekdays)
• Patients and families using PALYNZIQ^® : No. 3 (reception hours: 9:00 to 19:00 on weekdays)
• Inquiries other than the above: No. 4 (reception hours: weekdays 9: 00-17: 00)

*If you are using a dial line, please switch to a push signal (tone signal).

[Updated May 24, 2023] We have added a special dial for patients and their families using PALYNZIQ^®.